Last updated: 31 July 2026
Delivery within the UAE
Belladora delivers orders within the United Arab Emirates for a flat rate of AED20.
Orders are scheduled for delivery on the day after the order is placed. Orders placed before or during a UAE public holiday will be delivered on the next working day. Delivery may occasionally take longer because of an incomplete address, inability to contact the recipient, severe weather, courier disruption, or circumstances outside our reasonable control.
Please provide a complete address and working UAE telephone number. If your order is delayed, contact us at info@belladora.ae or +971 50 686 4817.
Returns and exchanges
You may request a return within 7 days of delivery if the item is unused, unopened, in its original sealed packaging, and in resalable condition. For hygiene and product-safety reasons, opened or used perfumes cannot be returned or exchanged unless they are faulty.
To request a return, contact us before sending the product back and provide your order number and reason for the request. Items returned without approval may not be accepted. Customers are responsible for return-delivery costs unless the item arrived damaged, defective, or incorrect.
Damaged or incorrect orders
Please inspect your order when it arrives. Report damaged, defective, missing, or incorrect items within 48 hours of delivery and include clear photographs of the item and packaging. We will arrange a replacement or refund where the claim is confirmed.
Refunds
Approved refunds are returned to the original payment method. Processing normally takes 7–14 working days after approval, depending on your bank or payment provider. Original delivery charges are non-refundable unless the order was faulty, damaged, or incorrect.
Nothing in this policy limits rights available to customers under applicable UAE consumer-protection law.